Operational Technology (OT) challenges in cybersecurity are unique and require tailored solutions to address them effectively. In critical infrastructure environments, such as water and wastewater management, growing regulatory oversight, continued modernization initiatives, and a heightened awareness of OT risks are driving changes in cybersecurity strategies and technologies. During this session, we will discuss key challenges derived from a real-world use case for a water utility in California. We will also examine the solutions implemented to address these challenges and the specific advantages they provided to the end user's security posture. Key areas of focus will include system visibility, network segmentation, and secure remote access. Additionally, we will offer targeted recommendations that align with modern best practices across various public utility and critical infrastructure sectors. Expected Outcome: 1.Understand the importance of security controls in OT environments to mitigate business risk 2. Discover common cyber challenges and how water utilities are solving them 3. Address visibility, segmentation, and secure remote access with effective technologies Intended Audience: California State and Local Government Agencies (cities, counties) looking for guidance to improve OT cybersecurity posture.