Over the course of time, treating each other terribly in communication centers across the country has somehow become normalized. Being a jerk at work impacts retention, creates toxicity and, at its worst, impacts the effectiveness of the delivery of 9-1-1 services to our customers and user agencies. In this session, we’ll get back to the importance of reexamining the way we work with each other while redefining expectations for all that make one thing abundantly clear: Being awful to your coworkers in 9-1-1 centers can no longer be tolerated.