Hanging on the Telephone - Getting the Right Person to the Right Service at the Right Time
Communities across the country have struggled with the complex issues of responding to a behavioral health crisis call for service. This panel presentation will help communities explore options for using 911 Diversion to connect callers with crisis call centers, dispatch or deploy civilian based mobile crisis teams and examine the intersectionality with 988. The presentation will highlight the use of a standardized risk assessment tool and a risk/needs/responsivity protocol to ensure that the person receives the right service at the right time. In addition to the primary presenters, panel members will include representatives from Westchester County, NY's Public Safety Answering Point and the Enhanced Behavioral Healthline that operates 988 in the Westchester community.