Sessions
Dispatching the Emergency: Understanding the relationship between the 9-1-1 call and radio dispatch for improving efficiency in caller management practices
4:00 PM - 5:00 PM Tue
Heidi Kevoe-Feldman, Ph.D., EMD is an Associate Professor in the Department of Communication Studies at Northeastern University, Boston. Dr. Feldman is a TEDx speaker, co-author of the book Crisis talk: Negotiating with Individuals in Crisis. She is a conversation analyst specializing in human behavior and interaction. Her research program is centered on emergency communication call centers, including caller management, radio dispatch, and conflict management.