NHEDA 2025 Annual Training Conference & Vendor Expo

April 7 - 10, 2025

THE LAST DAY TO REGISTER FOR THIS EVENT WAS
MARCH 19, 2025

Join us for three days of training, vendors, and networking at the Attitash Grand Summit Resort in picturesque Bartlett, NH.

April 7 - 10, 2025

Agenda

Monday, April 7

9:00 AM - 4:00 PM

Exhibitor Setup

3:00 PM - 3:30 PM

Conference Committee Meeting

3:00 PM - 6:00 PM

Registration

5:00 PM - 7:00 PM

Welcome Reception

Welcome Reception For All Attendees

Tuesday, April 8

6:00 AM - 8:30 AM

Exhibitor Setup

7:00 AM - 8:30 AM

Registration

7:30 AM - 8:30 AM

Breakfast

8:30 AM - 9:00 AM

Opening Ceremony

9:00 AM - 10:30 AM

Exclusive Vendor Time

9:00 AM - 3:30 PM

Exhibit Hall Open

9:30 AM - 9:45 AM

Conference Committee Meeting

10:00 AM - 10:30 AM

Morning Break

Tuesday Morning Break

10:30 AM - 12:15 PM

Weather the Storm: Balancing Self-Care and Selflessness

"Weather the Storm" shares the true story of a hiker’s heroic rescue mission. This session explores critical decisions in life-or-death situations, balancing selflessness with well-being, offers insights for serving others while maintaining resilience.

12:15 PM - 1:15 PM

Lunch

Tuesday Lunch

1:30 PM - 2:30 PM

Digital Radio Standards: How to decide and when to look beyond the standard

This session will provide an overview of each standard, with insights as to the Use Cases that leverage the advantages of each technology, as well as examples of where a different technology could have provided a better fitting or less costly solution

From Peer to Manager: Navigating Relationships as a Leader

This session focuses on the unique challenges of managing relationships as a newly promoted supervisor.

Managing the Electric System through Blue Sky and Gray Sky Days

Front line telecommunications related to energy emergencies. The use of emerging technologies to improve safety and efficiency of weather related events.

2:30 PM - 2:45 PM

Afternoon Break

Tuesday Afternoon Break

2:30 PM - 4:00 PM

Exclusive Vendor Time

4:00 PM - 4:30 PM

Vendor Drawings

4:30 PM - 5:00 PM

Vendor Tear Down

4:30 PM - 5:30 PM

Eversource Municipal HUB training

Learn how to utilize the Eversource Municipal HUB web-based platform to monitor the status of critical facility outages and report and check the status of Fire Police Standby (FPS) events.

NH TERT

NH TERT: Informal Q & A

5:30 PM - 7:30 PM

Evening Reception

Tuesday Evening Reception

Wednesday, April 9

7:00 AM - 8:15 AM

Breakfast

Wednesday Breakfast

7:00 AM - 9:00 AM

Registration

8:15 AM - 8:30 AM

Conference Committee Meeting

8:15 AM - 9:15 AM

Being part of the Change, Developing and Maintaining Mental Health and Wellness Teams and Programs

This workshop will share best practice mental health and wellness initiatives that can; normalize discussions around behavioral health and help seeking, foster resilience, improve individual & department wellness

Cybersecurity in Mission Critical Communications Systems

Cybersecurity in Mission Critical Communications, like Public Safety, faces unique challenges. While NIST, CISA, & NPSTC provide information, clear guidance is lacking.

The Other End of the Line: From the Phones to the Tones

“The Other End of the Line: From the Phones to the Tones” offers an in-depth look at how the NH 911 system serves citizens and visitors.

9:15 AM - 10:15 AM

Generational Myth Busters

Generational labeling often leads to unfair stereotypes, as age, life experiences, and social upbringing are better predictors of behavior than birthdates. Many agencies struggle to manage these differences, which can be misleading and harmful.

Lights, Camera, Consequences: Customer Service Liability

This session provides a quick overview of customer service in the dispatch environment, and how it plays into liability issues (legal liability and other consequences).

NHIAC Awareness

The NHIAC Awareness program basically covers the who, what, when, where and how of the fusion center.

10:15 AM - 10:30 AM

Morning Break

10:30 AM - 11:30 AM

FirstNet / SWIC

Come hear about these developments as well as important updates to the FirstNet Central outage notification system and the partnership between the New Hampshire SIEC and FirstNet Authority as we plan for the future of the network in our state.

Hiring Best Practices

Poison Control

11:30 AM - 12:30 PM

Lunch

Wednesday Lunch

12:30 PM - 1:30 PM

Conversation training for speaking with behavioral and mental health callers

This session equips 9-1-1 dispatchers with skills to handle calls involving mental health crises & suicide risks. Learn to manage high-risk callers using crisis helpline techniques, while addressing the personal impact of these challenging interactions.

Paranormal Activity - The Supervisor Connection

Explore what it takes to be the supervisor you’ve always wanted to be. This session offers guidance and examines past, present, and future supervisors to learn valuable lessons, avoid common pitfalls, and lead effectively when needed most.

What is this retirement that you speak of?

Can the version of you today, help the version of you in the future? How to make sense of what retirement can look like and how to start saving for future you!

1:30 PM - 1:45 PM

Break

1:45 PM - 2:45 PM

Disaster Action Team

Disaster Action Teams respond to local disasters. This presentation will be focused on how to dispatch or teams, and when to dispatch us.

Objective Documentation for Trainers

This interactive class helps trainers provide objective, constructive feedback to new dispatchers. Through scenarios & hands-on practice, attendees will gain skills to offer effective feedback, ensuring proper documentation for training outcomes.

The grass is always greener

Learn the power of positive thinking, its effects on your health, and the impact of nutrition on your brain. This presentation covers the definition of positive thinking, the dangers of negativity, common pitfalls, and practical tips for everyday life.

2:45 PM - 3:00 PM

Afternoon Break

3:00 PM - 4:00 PM

988: NH Rapid Response

From the Console to Leadership: Advancing LGBTQ+ Awareness and Inclusion

“From the Console to Leadership: Advancing LGBTQ+ Awareness and Inclusion” provides 911 professionals with essential terminology and actionable strategies to foster inclusivity, from call-taking to leadership.

Hello, My Name is Introvert: A Guide to Empowering Our Quiet Leaders.

This course is designed to celebrate and empower introverted individuals who are pursuing leadership roles.

5:00 PM - 6:00 PM

Evening Reception

6:00 PM - 8:00 PM

Dinner / NHEDA Annual Meeting

Dinner

8:00 PM - 10:00 PM

Entertainment

Thursday, April 10

7:30 AM - 8:30 AM

Registration

8:00 AM - 9:00 AM

A Dispatcher's Guide to Hot Calls

The presentation is an overview of hot calls for emergency service dispatchers, and how to handle them in a professional manner as well as attending to the dispatcher's needs during and after the incident.

RFP Development: Getting what you need without getting taken to the cleaners!

Developing tools and strategies for successful RFP

Shaping Tomorrow's Legacy Today

This session dives into the concept of leadership legacy, exploring how intentional decisions and behaviors leave a lasting impact on your team and organization.

9:00 AM - 9:30 AM

Brunch / Hotel Checkout

Brunch

9:30 AM - 11:30 AM

Lewiston / Auburn After Action

Summary and lessons learned from the Lewiston / Auburn mass shooting event on October 25th, 2023.

11:30 AM - 12:00 PM

Closing Remarks

12:00 PM - 12:30 PM

Conference Committee Meeting

Speakers