Program Overview: 

Unanticipated outcomes are a reality in healthcare and, although unpleasant, they should be addressed with honesty and transparency as part of a well-defined disclosure process. When done properly, disclosure can reduce the negative impact of unanticipated outcomes on patients, their families, and healthcare providers and staff. In preparation for disclosure, healthcare organizations should develop policies and procedures to reinforce the process, including provider and staff training, communication standards, documentation guidelines, and emotional support for individuals involved in unanticipated outcomes and disclosure conversations.

Learning Objectives: 

• Define an unanticipated outcome and differentiate between the types of situations that can lead to unanticipated outcomes
  
• Describe the current ethical standards for disclosing unanticipated outcomes in healthcare settings
• Explain the concept of the “second victim” of unanticipated outcomes and identify strategies to support second victims
• List the components of the communication and resolution approach to disclosure
• Identify the key steps in the disclosure process and who should participate